RPM Record Shop, 30 West Street, Sittingbourne, Kent, ME10 1AP

07551843177

©2019 by Fenner Frost Foundation.

3 YEAR WORK SKILLS PROGRAMME

Service users will normally undertake a three year programme, depending on their level of need.  It is anticipated that they will attend either two or three days during their period.  Typically a programme looks as follows.

 

YEAR 1

Retail Skills covering:
Work Place Health and Safety
Monitoring and Maintaining Ease of Shopping in a Retail Sales Area   
Keeping  Stock at Required Levels in a Retail Environment 
Keeping the Non-Food Retail Environment Clean and Tidy  
Moving Goods and Materials Manually in a Retail Environment             
Sorting donated goods for resale or recycling in a retail environment 
Wrapping and Packing Goods for Customers in a Retail Environment

 

YEAR 2

Customer Service Skills including:
Adapting your Behaviour to Give a Good Customer Service Impression   
Communicating Using Customer Service Language 
Doing your Job in a Customer Friendly Way  
Maintaining a Positive and Customer Friendly Attitude     
Recognising and Dealing with Customer Queries, Requests and Problems 
Taking Details of Customer Service Problems

 

YEAR 3

Employability Skills looking at:
Assessing Myself for a Job.
Learning How to Manage Money.
Planning for and Learning From a Job Interview.
Preparing for and Learning from a Work Placement.
Presenting Personal Information to Employers.
Understanding How to Complete a Job Search.