WORK SKILLS PROGRAMME
Depending on how many days our students are with us,
and the level of support they require - we tailor our work with them accordingly.
Typically our skills programme looks as follows:-
STAGE 1
Retail Skills
*Health and Safety in the workplace.
*Monitoring and maintaining ease of shopping. *Keeping stock at required levels.
*Keeping retail environment clean and tidy.
*Moving goods and materials manually.
*Sorting donated goods for resale or recycling.
*Wrapping and packing goods for customers.​
"As a family, we feel the Fenner Frost Foundation
is invaluable to our daughter. The staff are excellent and patient. She enjoys the social side of RPM
as she gets to see her friends in a safe environment.
The staff go above and beyond for the students
and she has become much more independent
and confident. A 5-star service!"
Mum
STAGE 2
Customer Service Skills
*Adapting behaviour to give a
good customer service impression.
*Using 'customer service' language.
*Doing the job in a customer friendly way.
*Maintaining a positive and
customer friendly attitude.
*Recognising and dealing with
customer requests and problems.
*Taking details of customer service problems.
"He is thriving since joining the Fenner Frost Foundation. His confidence has increased and as a result, he is happier to engage and communicate
with less familiar people. He loves his work
experience at the estate agents. He feels safe at RPM and the staff are very good communicators."
Mum
STAGE 3
Employability Skills
*Understanding how to complete a job search.
*Assessing for a job.
*Preparing a CV.
*Presenting personal information to employers.
*Planning for and learning from a job interview.
*Preparing for and learning
from a work placement.
*Learning how to manage money.
"He enjoys his days at RPM, and it is a very important part of his routine. He loves seeing his friends and socialising. He is very timid, but he always comes home and talks about his day, and his confidence has improved. He is learning lots of new skills and he feels safe at RPM and has a good relationship with everyone. He always has a good time at RPM; he has built friendships, gained skills and it is a great place for him. He's been on lots of courses and gained lots of knowledge and life skills."
Residential House Manager